Your Payment Details
The online store processes all credit card transactions using the Smart Res Payment and Booking System e-commerce payment solution. For online bookings. Your credit card details are not stored for future use and are processed in a secure environment.

Deposit
A Deposit by Credit Card, or through an online Accommodation Booking Agent is what secures your reservation. If you require an alternative payment method, please contact The Jolly Poacher Retreat on the details listed below.

Refunds
As the majority of our bookings are for one night occupancy a cancellation means 100% loss of income for the nights cancelled at short notice. Therefore, it is necessary to have the following policy, at the time of booking a deposit of 10% or the total cost is required. This is a refundable amount if cancellation is due to, unforeseen circumstances, after discussion with The Jolly Poacher Retreat management Team.     The Jolly Poacher Retreat guarantees the quality of all our products. If you are dissatisfied in any way with your service, please contact us within 30 days of your reservation date by calling us directly 0064-021489168 or 0064-0273903539 or sending us an email at thejollypoacherretreat.co.nz with the details of the problem. If for any reason a service is found to be faulty or defective, please contact us in the first instance, so that the problem can be rectified mutually. Information about you when you visit our website, including through the use of cookies. A cookie is a short piece of data that is sent from a web server to a web browser on the user’s machine when the browser visits the server’s site.
Information provided will only be used for the purpose for which you have provided it. We will not use your email address or any of your personal details for any other purpose without your consent and we will not disclose your email address without your consent. Emails submitted to thejollypoacherretreat.co.nz is handled and saved according to the provisions of the New Zealand Privacy Act 1993.